Technical writing, editing, and instructional design

We define, develop, and deliver.

Golden Ink offers professional services ranging from technical to creative. Whatever your project, we will work with you to define your objectives, develop technical and educational documents, and deliver the results. Our staff has the skills and experience to help you manage projects, provide training, and fine-tune text. We deliver projects on time and within budget.

Services

  1. Courseware Development
  2. Editing
  3. Exam Development
  4. Exam Event Management
  5. Instructional Design
  6. Project Management
  7. Technical Graphics & Illustration
  8. Technical Writing

Courseware Development

Our courseware developers have produced web-based and instructor-led training in a variety of fields, including computer hardware and software, Internet security, power generation, and soft skills. From the development of a single course to an entire curriculum, we will meet your specific training requirements, for your customers, employees, or peers.

Editing

Our experience across a spectrum of genres will make your document more effective. Whether you need help with a business letter, sales presentation, publication, or narrative, we polish, focus, organize, and trim without changing your meaning or tone. We will work within your corporate style and format or help you create an original look. Our staff has edited publications from romance novels to corporate memos, websites to exams. We help you make your point.

Exam Development

Our content developers have been writing exam questions for computer industry certification for more than five years. We follow instructional design best practices, leaving the student with only one correct choice among plausible distracters. We also cross-verify questions and answers against content to ensure that all correct answers are justified. Our exams can be administered as web-based or paper-based tests.

Exam Event Management

Whether you need to conduct a job task analysis (JTA) workshop to determine the objectives for a new course, or an item development workshop to write exam questions, or an alpha review of existing items with subject matter experts (SMEs), Golden Ink can manage your event from start to finish. With many years of experience managing domestic and international exam events, Golden Ink provides the management, editing, and technical services you require, for certification and board exams.

  • Job task analysis workshops
  • Item writing workshops
  • Alpha/SME review sessions
  • Angoff setting meetings
  • Technical editing post-workshop sessions

Instructional Design

Golden Ink develops courseware designed to help students learn. Trained in industry best practices, our instructional designers are dedicated to effective learning. Starting with a job task analysis and working through a competency model, our courseware features clearly stated objectives, relevant content, and focused learning checks.

Project Management

Our project management team gets the job done on time and within budget. From inception to delivery, we can plan, construct, and deliver your project. Depending on your requirements, project management tasks can be combined with our other services for a turnkey solution.

Technical Graphics & Illustration

Golden Ink graphic illustrators have experience in technical drawing for the computer and medical industries. We create a definitive look to convey an abstract idea as well as to clearly illustrate a procedure or product.

Technical Writing

Our writers communicate technical material in understandable language. The Golden Ink writing team is skilled in areas as diverse as computer hardware and software, medicine, energy production, and construction.

We produce:

  • Training materials
  • Product documentation
  • Online help
  • White papers
  • Policy and procedure manuals

About Us

Whether you need fresh ideas or turnkey solutions, we offer a creative, versatile, and talented team of:

  • Writers
  • Project managers
  • Technical illustrators
  • Layout designers
  • Instructional designers
  • Competency modelers
  • Editors
  • Medical illustrators
  • IT subject matter expert consultants
  • Courseware developers
  • Exam question developers
  • Instructors
  • Photographers

Skilled and experienced, our team will work with you to produce a result beyond your expectations. Acting on your ideas and information, we offer suggestions to build a direction and cooperate with you to tailor the final product.

  • RENATA GOLDEN

    Published in journals, newspapers, and magazines worldwide, Renata draws on twenty years of experience in professional writing and editing. As founder of Golden Ink, she manages a team of talented and hard-working professionals who support the computer and energy industries.

    Renata earned a Bachelor of Arts degree from Arizona State University and holds a Master of Fine Arts degree in creative writing from the University of Houston. Active in the creative arts, Renata is involved with a number of nonprofit organizations. She speaks at annual writing and literature conferences, including AWP and ASLE.

  • SCOTT WESLEY

    Scott has provided consulting and project management services for more than twenty-five years. He has worked with many Fortune 500 companies achieving high levels of customer satisfaction. As Project Manager for Golden Ink, Scott ensures that the Golden Ink team delivers high quality materials on schedule.

    Scott has a Bachelor of Science degree from the University of Tennessee and a Master of Science and PhD degree in Industrial and Organizational Psychology from Georgia Tech. He has published over twenty-five articles, book chapters, and technical reports on a wide range of human resource topics.

  • CHARLES PLUTA

    Charles assisted developing the courseware for the Designing HPE Data Center and Cloud Solutions, and has authored several certification exams, lab guides, and learner guides for HPE Training. As a technical consultant, Charles has assisted small, medium, and large organizations deploy and maintain their IT infrastructure. He is also a speaker, staff member, or trainer at several large industry conferences every year.

    Charles has a degree in Computer Networking, and holds over 15 industry certifications. When not working on HPE training, he plays video games and lives in Augusta, Georgia.

Contact

To discuss our services and how we can support your goals, please call or write to us.
Golden Ink
P.O. Box 23451
Santa Fe, New Mexico 87502
505.629.1111
info@golden-ink.com